Important Notice Regarding Text Messaging Data

IMPERIAL SOLUTIONS ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data is treated as confidential.

1 Information We Collect

We may collect the following categories of information:

Personal Information

Name
Phone number
Email address
Physical address
Payment information when you make a purchase or request a quote
Information submitted through service inquiry forms
Communication preferences
Opt-in records and timestamps for SMS and email communications

Non-Personal Information

IP address
Browser type
Device information
Website analytics
Cookies and tracking technologies

Customer Communication Information

Service inquiries
Appointment details
Customer support interactions
Service history and feedback

2 How We Use Your Information

We use the information we collect to:

Provide and improve our services
Respond to requests and inquiries
Schedule appointments and consultations
Process communications and transactions
Maintain communication consent records
Improve website functionality
Maintain security and fraud prevention procedures

3 SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to IMPERIAL SOLUTIONS services, including:

Appointment reminders
Customer support updates
Service notifications
Important account updates

Opt-In & Consent

You receive messages only after providing explicit consent
We maintain timestamped records of all opt-ins
We comply with TCPA requirements and applicable communication regulations

Opt-Out Instructions

You may cancel SMS communications at any time by replying STOP

You will receive a confirmation message, and no further messages will be sent unless you opt in again.

For assistance, reply HELP or contact us at [email protected] / +1 945-398-1269.

Message Terms

Message frequency varies
Message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include all major U.S. carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors supporting services such as customer support or communication delivery is permitted.

Text messaging originator opt-in data and consent information will not be shared with third parties.

4 Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Scheduling platforms
Payment processors
CRM providers
SMS delivery providers, strictly for message delivery purposes
Service providers supporting our operations

All providers are required to maintain confidentiality.

5 Data Security

We maintain reasonable security safeguards, including:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws

No transmission method can be guaranteed 100% secure.

6 Cookies & Tracking

We may use cookies and analytics technologies to improve your website experience.

You can disable cookies through your browser settings.

7 Your Rights

You may:

Access your information
Correct inaccurate information
Request deletion where applicable
Withdraw marketing consent
Opt out of SMS at any time by replying STOP

8 Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of third parties.

9 Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website with the effective date.

10 Contact Information

CompanyIMPERIAL SOLUTIONS
Websitewww.imperialsolutionsco.org
Email[email protected]
Phone+1 945-398-1269
AddressDallas, TX 75237